Frequently asked questions

Three things for your scalp and hair: a scalp massage brush, batana oil from Honduras, and a light spray for the days between washes. They’re built to be used together as a ten minute routine at the end of the day, though each works fine on its own.

Work it slowly over your whole scalp, front to back, and take your time. Most people do five to ten minutes while they’re watching something.

Use it on dry or towel-dried hair. It’s a scalp massager rather than a detangling brush, so it’s happier when your hair isn’t soaking.

Yes, and a lot of people do. Put a few drops on your scalp first and let the brush work it in.

Most people land on every night or every second night. It’s a routine rather than a course of treatment, so do it when you want to.

Wipe the teeth with a damp cloth and dry it off. Don’t run it under the tap or put it in water.

Hair gets caught around the teeth.

Normal, and it takes a few seconds to deal with. Pull the loose hair out after each use rather than letting it build up, and it’ll keep moving smoothly across your scalp.

Somewhere dry, out of a steamy bathroom. A bedside drawer suits it better than the vanity.

Shipping is free right across Australia on every order, with no minimum spend.

We dispatch within 1 to 2 business days and Australia Post takes it from there, usually 6 to 9 business days depending on where you are. Regional and remote addresses can take a little longer.

Yes, by email as soon as your order leaves us. If it hasn’t landed, check your junk folder first, then get in touch and we’ll resend it.

Australia Post occasionally holds a parcel longer than it should. If yours hasn’t moved for a week, email us with your order number and we’ll chase it from our end.

Not at the moment. We ship within Australia only.

Add what you want to the cart, head to checkout and follow the prompts. A confirmation email follows straight away. If it doesn’t arrive, check junk mail, then contact us.

Yes. Checkout is encrypted and payments run through trusted providers. We never see or store your full card number.

All major cards, plus Apple Pay and Google Pay.

Get in touch as soon as you can with your order number. We dispatch within one to two business days, so if it hasn’t gone yet we’ll sort it out. Once it’s with Australia Post we can’t recall it, but your 30-day guarantee still applies.

Enter it on the first page of checkout and hit Apply. The discount shows in your order summary straight away. Only one code can be used per order.

Yes. Every price on the site is in AUD, and there are no extra charges at checkout.

You’ve got 30 days from the day your order arrives. Use it, try it properly, see what you think. If it isn’t for you, get in touch and we’ll refund you in full.

No. You can’t tell whether something suits you without using it. We just ask that it comes back in a condition we can resell, and normal use is fine.

Email us with your order number and we’ll send you the return details.

As soon as your return is on its way back to us. Your bank usually takes a few business days to show it.

Send us a photo with your order number and we’ll replace it or refund you. You won’t be out of pocket.

We’re an Australian business making simple wellness gear for the end of the day. Free delivery Australia-wide and a 30-day guarantee on everything we sell.

Email us and a real person will reply, usually within one business day. Include your order number if your question is about an order.

Every email we send has an unsubscribe link at the bottom. You can also reply asking to be removed and we will action it manually.