Infrared light, softer ends and a scalp that feels properly looked after.
Scalp Massager
Gentle scalp massage with red light for your everyday haircare routine.
Batana Hair Oil
Nourishing hair oil for softer-feeling ends and a simple scalp-care routine.
Hair & Scalp Spray
A lightweight mist for refreshing your hair between washes.
The Bundles
Bring your scalp-care essentials together in one convenient set.
Why InfraRelief™?
Scalp Care Nightly
Ten quiet minutes on the part that matters
Softens Dry Ends
Batana oil conditions without coating hair in silicone
Fresh Between Washes
A light mist buys you another day easily
30-Day Guarantee
Try it at home and send it back
Infrared has been part of wellness routines for decades. Now it goes wherever you go.
Have questions?
Product Questions
Shipping & Delivery
Orders & Payment
Product Questions
Shipping & Delivery
Orders & Payment
Who is InfraRelief for?
Anyone who has a routine for their face and a routine for their hair, and nothing at all for the scalp in between.
What do you actually sell?
Three things: a scalp massager, batana oil from Honduras, and a light spray for the days between washes. They’re built to work together as a short routine at the end of the day, though each one works on its own.
How soon will I notice anything?
The massage feels good from the first night, because that’s just what a scalp massage does. The oil takes a few uses before your ends feel different.
What if it isn’t right for me?
Every order is covered by our 30-Day Guarantee. Use it at home, and if it’s not for you, contact us within 30 days for a refund.
How long will it take to receive my delivery?
We use Australia Post for most of our deliveries.
All orders are processed within 24-48 hours of purchase. Once dispatched, it will typically arrive within 6-9 business days, depending on your location.
You’ll receive a tracking link as soon as your order is on its way so you can follow it every step of the journey. 🎉
How does the 30 day guarantee work?
We want you to love your InfraRelief™ products. If for any reason it’s not the right fit, we offer a 30-day money-back guarantee.
To be eligible for a return, the items must:
• Be in the same condition as when received
• Be returned in its original packaging
• Be cleaned and sanitised prior to return
Once the item is received, your refund will be processed promptly.
How much do I pay for shipping?
All orders include FREE and fast delivery Australia-wide, no matter how many products you order.
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Although Australia Post quote us 5-9 business days for standard delivery, sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post.
*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.
Do you ship internationally?
At this time, we only deliver our products to customers in Australia.
How secure is your payment?
Your privacy and security is our highest priority. We use Shopify Payments, which is an extremely secure and highly encrypted system designed to protect customers and also hold merchants accountable.
What payment types do you offer?
We accept the good old-fashioned methods of payment, such as credit cards (Visa/Mastercard/American Express) as well as debit cards that can be used for online transactions. If you’re a bit more tech-savvy, we offer Google Pay and Apple Pay too!
How do I use a discount code?
Simply head to the checkout, and on the first page of the checkout there will be a box for you to enter your discount code in - make sure to click ‘Apply’! This is offered before the payment page so you’re totally aware of how much you can save.
*Please note: Only one discount code can be used per order. If you are purchasing multiple bundles and discounts, we suggest placing separate orders. Strikethrough prices may consider the discount code mentioned in the description. Please check email offers for which items the code is applicable for (eg. specific products only).
What currency is the store in?
All pricing for our Australian store is listed in Australian dollars (AUD).
